My name is Thacher. I’m a Digital Product Designer in North Carolina with a pension for learning new things. Like this website, for example. I built it using Hugo and I’m still working out the kinks (pardon the dust). As a designer, I strive to make complicated tasks easy and delightful. I take pleasure in creating new ways to do things and making it fun to do them!

 

Simplify, then add lightness

- Colin Chapman, Lotus Cars

 

Education

Master of Science - Information Technology

UNC Charlotte | 2023 | Human-Computer Interaction Concentration

 

Graduate Certificate - Human-Computer Interaction

UNC Charlotte | 2022

 

Bachelor of Arts - Computer Science

UNC Charlotte | 2018 | Human-Computer Interaction Concentration | Psychology Minor

 

Experience

Lead Product Designer

Wells Fargo | 2024 - Present

  • Leading design initiative to bring the auto loan underwriting experience into the 21st century
  • Maintaining design system for React in Figma
  • Performing QA on Material UI projects
  • Managing multiple senior leadership stakeholders and two Agile scrum teams
  • Leading design organization by unifying designers from across the line of business

 

Senior UX Designer

Ally | 2022 - 2024

  • Built click-through UX prototypes in Sketch and Figma
  • Worked with key stakeholders to design intuitive and delightful web applications to support lending products for B2B and B2B2C customers
  • Maintained legacy design systems in Figma to support accessibility audit initiatives
  • Created empathetic CX journey maps and personas in inVision
  • Presented design decisions to senior leadership teams
  • Lead and mentored junior designers to foster internal talent growth and cross-functional team excellence
  • Implemented WCAG 2.2 AA compliant visual designs

 

Developer

TIAA | 2019 - 2022

  • Worked on Agile Scrum team to develop web applications in Node.js environment using Angular 7
  • Built REST services using Spring Boot
  • Developed internal tool to automate PDF generation testing process, increasing testing throughput by over 400%
  • Supported UX team by facilitating qualitative research sessions with customers and building click-through prototypes in Axure RP 8

 

Product Designer

ApSeed Early Childhood Education | 2017 - 2019

  • Designed and delivered new early childhood learning tablet device
  • Worked with offshore manufacturer to reduce costs by over 30%
  • Built custom device image for ease-of-use and security
  • Conducted user research studies to discover pain points
  • Worked with third-party app developers to serve best-in-class learning apps with device
  • Presented to benefactors on behalf of organization

 

Skills

  • UX Design
  • Information Architecture
  • Design Systems
  • Design Thinking
  • Rapid Prototyping
  • Accessibility
  • User Research
  • Market Research
  • Technical Writing
  • Data Visualization
  • Team Leadership
  • Agile
  • Presentation

Tools

  • Figma
  • Sketch
  • inVision
  • Axure
  • Whimsical
  • Adobe XD
  • Adobe Illustrator
  • Adobe Premiere Pro